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The Impact of Customer Support on eBusiness Performance
Customer support whether online or offline has a greater impact on eBusiness performance than the conventional wisdom would suggest. In fact, aside from the actual product or service being sold, how a company delivers and messages customer support has the greatest impact on online customer loyalty. Keynote Systems, the leader in eBusiness performance management, has conducted dozens of studies examining the online behavior of consumers and consistently finds customer support to be a significan...
EVENT TYPE: WebinarsCATEGORY:The Impact Of The Medicare Secondary Payer Statute And Social Security Disability On Workers Compensation Settlements: Medicare SetAsides And Social Security Disability Offsets
Benefits This seminar covers the two most important federal aspects of workers compensation practice: Social Security Disability offsets and the Medicare secondary payer statute. Anyone who represents claimants, employers or insurers in workers compensation claims must understand the interrelationship between Social Security disability, Medicare and workers compensation settlements. Attendees will learn the necessary steps to take to minimize the Social Security offset that can occur when a work...
EVENT TYPE: WebinarsCATEGORY: Human ResourcesThe Impact That Quality Of Hire Has On Organizational Performance
When your company acquires a million dollar piece of capital equipment, it would compare vendors, compare models, look at return on investment analyses, do a cost study and probably put a group of people to work for a detailed study. Yet, to hire an employee the company collects an application, does an interview, a drug test, maybe a physical exam, and makes a decision. Thats but one example. Today, many companies recognize that they should not make a decision on a based on a brief interview and...
EVENT TYPE: WebinarsCATEGORY: Human ResourcesThe Keys to Effective Incentives at Your Credit Union
Learn how to establish a corporatewide incentives program Discover common problems with incentive programs and how to avoid them WHO SHOULD ATTEND This webinar is beneficial for CEOs, senior management, branch managers, human resource managers, operation managers, and those responsible for incentive programs at your credit union. INSTRUCTORS Dennis E. Graham is a frequent speaker at financial industry events throughout the United States. He is director of Credit Union Services for Schneider Sale...
EVENT TYPE: WebinarsCATEGORY: Banking/Finance/Investing/AccountingThe Medicare Part D Drug Benefit Looming Deadlines for Employers
Do you know that as an employer with or even without a retiree health plan you still must prepare for imminent deadlines under the new Medicare Part D prescription drug benefit program? Did you further know that in order to get the retiree drug subsidy offered by the Centers for Medicare and Medicaid Services (CMS), you must submit a detailed application by Sept. 30; even employers not seeking a subsidy must issue notices to all Part Deligible beneficiaries active and retired by Nov. 15 tellin...
EVENT TYPE: WebinarsCATEGORY: Human ResourcesThe New Age of Web Analytics 2.0
Have you embraced the new age? The Web 2.0 has recently become one of the most talked about new phrases of the year garnishing attention from leading industry analysts, experts, and thought leaders. Marketers are now reaching their audience through new mediums and channels such as podcasts, RSS, and mobile marketing. How do you know if these channels are right for your business? Are they measurable and if so how? While marketers may be embracing new forms of marketing methods, accountability and...
EVENT TYPE: WebinarsCATEGORY:The New Final COBRA Notice Requirements
Missed The Live Version ? No problem! You can view the exact same presentation as many times as you like up to September 9th! Simply click the Add To Cart button below to enroll. You will then be sent a link to view the presentation and an email with a copy of the presentation slides and a guide highlighting the changes. Course Description The Department of Labor issued final regulations on the COBRA Notice Requirements May 26, 2004. All health plans subject to COBRA must comply with these new r...
EVENT TYPE: WebinarsCATEGORY: Human ResourcesThe New FLSA Regulations
Provides Updates For The 2004 Regulations New Fair Labor Standards Act (FLSA) regulations were issued by the U.S. Department of Labor on April 20, 2004. This new ruling dramatically raises the salary level for the classification of exempt workers, meaning more of your employees may now be classified as nonexempt, so you must learn the new rules for classifying and compensating your employees or risk fines, penalties, or other legal problems. While the Senate has passed a measure that would modif...
EVENT TYPE: WebinarsCATEGORY: Human ResourcesThe New Global Workforce: Balancing Global Goals and Local Realities
In 2003, multinational companies based in the United States employed 8.4 million people abroad, about onethird of their total workforce according to the U.S. Department of Commerces Bureau of Economic Analysis. Some U.S. multinational companies even have as much as twothirds of their employee population based in other countries. Companies are looking for incentive and recognition solutions that include all their employee and channel partners across the globe. Although most of the same best pract...
EVENT TYPE: WebinarsCATEGORY:The New IRS Ruling: Reimbursibility Of OverTheCounter Drugs & Other Medical Expenses Under FSA and HRA Plans
The surprise September 03 IRS announcement on the reimbursement of overthecounter drugs in flexible spending account plans and HRAs has not only expanding the list of items that can be reimbursed, but it has also created a concern as to what constitutes a medical expense under these types of plans. For instance, what kinds of overthecounter treatments clearly qualify, what kinds clearly do not, and what kinds are in the gray area? And, if they arent necessarily considered to be drugs or medicine...
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