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Current Trends in Workforce Performance Management
Recorded Webcast Available until May 4, 2005 Its Our People that make the difference is the mantra used by many organizations in their annual reports, recruiting advertisements, and corporate culture sections of the company web site. In truth, though, many companies struggle with determining what contributions their people make, what competencies they possess, or their overall potential. In response, companies of all sizes are investing more and more into Workforce Performance Management applic...
EVENT TYPE: WebinarsCATEGORY: Human ResourcesCustomer Retention and Renewal Strategies
Stop Taking Your Customers for Granted Leverage Your Success with Improved Customer Retention Did you know that the time you spend on customer retention could be your most profitable activity? The cost of keeping a customer is less than the cost of bringing in a new customer. If we arent focused on customer retention, our growth and margins could be at risk. If youve been neglecting this revenue generating task this webcast is for you! In this webcast, Julie Thomas, President and CEO of ValueVi...
EVENT TYPE: WebinarsCATEGORY:Customer Support 2005 Trends, New Challenges, New Plan?
You have received your 2005 delivery goals. That is the good news. The bad news is that you have the same budget (or possibly less) to deliver more results! How do you make that happen? The same plan will deliver the same results. You need a new plan. Through attending this web seminar you will gain? Insight into Support Industry Trends 1. Service Delivery 2.Customer Expectations Clear Understanding of Remote Support Benefits 1. Increasing Productivity 2. Increasing Customer Satisfaction 3. Redu...
EVENT TYPE: WebinarsCATEGORY:Customer Support New Year, New Challenges, New Plan?
You have just received your 2005 delivery goals. That is the good news. The bad news is that you have the same budget (or possibly less) to deliver more results! How do you make that happen? The same plan will deliver the same results. You need a new plan. Through attending this web seminar you will gain? Insight into Support Industry Trends Service Delivery Customer Expectations Clear Understanding of Remote Support Benefits Increasing Productivity Increasing Customer Satisfaction Reducing Supp...
EVENT TYPE: WebinarsCATEGORY:Customers to Marketers:Talk to the Hand cause the Ears Aint Listening
Customers to Marketers : Talk to the Hand cause the Ears Aint Listening A Great Alternative for Marketing Methods that Customers Hate Who really listens to marketing anymore? Do you? Outbound marketing efforts do not drive the same kinds of response that they once did. On one side of the coin, there are simply too many campaigns and other information competing for your customers attention. On the other, spam, junk mail boxes, and phishing scams make it difficult for customers to know what source...
EVENT TYPE: WebinarsCATEGORY:Cutting Your Health Care Costs
Problem: Health insurance premiums continue to rise at doubledigit rates. Employers cringe when faced with negotiating better rates and having to communicate the increased costs to their employees. Solution: Larry Hicks, a national expert in helping companies manage their plans, will teach you how to cut costs while still making the CEO and employees happy. Larry will show you: How to redesign your health plan for optimum benefit Techniques for administration control When to offer HSAs (or HRAs)...
EVENT TYPE: WebinarsCATEGORY: Human ResourcesData Quality. Maximizing Response, ROI and Business Growth
Data quality is one of the most important aspects of a businesstobusiness marketing strategy; it can also be one of the most frustrating. Using inaccurate, incomplete or irrelevant customer information is not just wasteful, but can mean the loss of business, reputation and customer confidence. While firms scramble to develop their own customer information strategies, they need to rely on their information partners to be good data stewards and provide best quality information. But how can you tel...
EVENT TYPE: WebinarsCATEGORY:Dating Policies: How to Protect Your Company After the New California Harassment Case
Business 21 Publishing invites you to attend an audio conference to explain the implications of a landmark legal decision on July 18 that will prompt all smart employers to rethink their workplace fraternization policy. The California decision, which courts nationwide are likely to follow, dramatically increases your legal exposure when employees are involved in intimate relationships. CONFERENCE TITLE : Dating Policies: How to Protect Your Company After the New California Harassment Case WHEN: ...
EVENT TYPE: WebinarsCATEGORY: Human ResourcesDealing With Shrinking Margins
Identify the causes of margin compression and declining earnings • Learn to differentiate between symptoms and causes • Discuss how to align management goals and objectives to solve the issue • Understand proactive steps that can be implemented to avoid margin compression through various interest rate and economic cycles • Explore regulatory and board reactions to margin compression and how to address them WHO SHOULD ATTEND This webinar is beneficial for CEOs, CFOs, controllers, or anyone who is...
EVENT TYPE: WebinarsCATEGORY: Banking/Finance/Investing/AccountingDebunking Closely Held Advertising Myths
Since the days of John Wannamaker, marketers believed a significant portion of their advertising dollars was wasted. Based upon consumer research conducted for thousands of campaigns, InsightExpress® will reveal that most companies are focusing upon the wrong half. Specifically, InsightExpress® will address these myths, including: Creative matters the most The more ad exposures, the better Always hold the best for last TiVo spells the end for advertisers Ad pretesting is stifling WHAT ...
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