VEChannel Event Profile

The Five Costliest Mistakes in Online Customer Training And How to Avoid Them

Eventbased training is a key revenue contributor to the enterprise. Many leading enterprises now offer extensive rosters of training courses ? available across the world ? year round. While courses continue to be delivered in the traditional instructorled format, many enterprises have evolved their offerings to include Webbased training, recorded and selfpaced learning programs. Through the use of any or all training delivery methods, training managers develop their programs aiming to: Convert customers into successful product or service users Increase customer retention and repeat sales Foster product and company evangelists Join WebEx and ViewCentral as we discuss how you can improve the quality, financial return and overall business impact of your training program initiatives. Who should attend? Directors of Customer Training who are charged with the responsibility of increasing education services revenue Education Services Managers who establish the public training schedule VP of Professional Services who are emphasizing the need to manage education services as a profit center Feel free to invite colleagues who can benefit from this informative Web Seminar.

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