VEChannel Event Profile

Taking Remote Support to the Next Level

Remote support technologies provide the means to securely connect with your customers to accelerate problem diagnosis and resolution. Remote support use and adoption is growing, yet few companies take full advantage of all that remote support has to offer. Remote support offers the flexibility to meet the needs of diverse users, industries and regulatory environments. The key to successful remote support services is knowing how to apply remote support to provide the greatest benefit to your users and to your business. In June of 2005 ServiceXRG conducted a study of 391 companies across all industry sectors to explore the use and effectiveness of remote support technology. ServiceXRG will share the findings of this study and discuss the current and next generation of remote support applications. Whether you have been providing remote support for years or are just getting started join ServiceXRG to learn what it takes to achieve remote support excellence. We Will Explore: How remote support is used today Overall adoption of remote support Types of remote support being offered Expected benefits and savings from remote support Remote support success factors About the Speaker W. Ladd Bodem , Principal and CoFounder, Service Excellence Research Group, LLC www.servicexrg.com Mr. Bodem has been a leader in IT services and support for over 25 years. He has been Vice President of services and support for multiple corporations large and small. As a member of several senior management teams, he knows first hand how to ensure that the services strategy enhances the corporate goals. He has helped companies of all sizes enhance their services strategy. Mr. Bodem was Vice President and Worldwide Director of IT Services research for Gartner/Dataquest where he oversaw research in all areas of IT services and support worldwide. He has hosted several international IT Services conferences. In addition, he has spoken at industry conferences worldwide. All you need to attend is : A 56Kbps Internet connection or better Computer speakers for the audio Netscape 4.x or Internet Explorer 4.x (AOL users: AOL 5.0 and above only) Linux Users Please Note: To use the current Java client you will need to update to the latest version of Mozilla 1.7.3. Firefox/Mozilla. Using FireFox. Click Here To Set Up The WebEx Event Manager installed before the event Click Here To Set Up . NOTE: This plugin will not install if your browser has high security settings or you do not have administrative rights on your PC.

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