VEChannel Event Profile

Revolutionize Your Customers Experience with RealTime Analytics

In a word, customer experience management (CEM) is challenging. Business managers are challenged to balance the activities and goals of departments that ultimately compete for customer attention. At the same time, IT staffs face the challenges associated with creating the infrastructure that will enable a seamless customer experience. Both are daunting tasks. These are your challenges. To achieve CEM success, you need to define your CEM performance goals within your customer interactions and processes. You need the ability to identify which aspects of the customer experience impact positively or negatively customer satisfaction, retention, revenue, and service costs. And you need to use these insights to drive organizational change and customer behavior in realtime. Please join James Fiorda, Director of Marketing, Sigma Dynamics, for this Web event. You will learn how you can influence customer behavior by balancing your performance goals with customer experience insight to achieve the best desired outcome whether that means managing a potential retention problem, making a crosssell offer, or keeping service costs in line with customer value. During this event, you will learn how to: Detect the root causes of customer experience failures and customer dissatisfaction Set and manage specific performance goals that span multiple channels and systems Balance your organizations competing CEM goals Turn realtime insight into realtime actions, automatically Implement a broad customer experience strategy in a series of small steps Join this web event to understand how realtime, predictive analytics can help you improve your customer experience without breaking your budget. All you need to attend is : A 56Kbps Internet connection or better Computer speakers for audio Netscape 4.x or Internet Explorer 4.x (AOL users: AOL 5.0 and above only) Linux Users Please Note: To use the current Java client you will need to update to the latest version of Mozilla 1.7.3. Firefox/Mozilla. Using FireFox. Click Here To Set Up The WebEx Event Manager installed before the event Click Here To Set Up . NOTE: This plugin will not install if your browser has high security settings or you do not have administrative rights on your PC.

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