VEChannel Event Profile

Remote Support for Financial Services

Jack Henry & Associates (JHA) knows all about supporting financial services institutions. As the leading provider of technology solutions for a wide range of financial institutions, Jack Henry has set itself apart from the competition by striving to achieve the highest level of customer service. When Jack Henrys customer support team and IT helpdesk team needed to better support its 5,900 financial services customers and JHAs 3,000 employees remotely, they turned to WebEx for a web based remote support solution. Results: More consistent, and faster support connectivity than legacy methodologies Significant cost reduction by avoiding more traditional dialup and peertopeer support methodologies Increased security through better logging / auditing with WebEx Increased employee satisfaction due to increased efficiency Whether you are looking for a remote support solution for your internal help desk or to support your endcustomers, come join us to learn from Jack Henrys experience in moving from a legacy remote access solution to a next generation solution from WebEx. In this seminar, you will learn: Unique challenges of offering remote support to Financial Services institutions Similarities and differences of providing technical support to internal employees vs. endcustomers What to look for in a remote support solution The impact and ROI of WebEx support solution at JHA How similar benefits can be realized in your organization with WebEx support solution Register today for this FREE session and learn how to improve your support efforts right away All you need to attend is : A 56Kbps Internet connection or better Computer speakers for the audio Netscape 4.x or Internet Explorer 4.x (AOL users: AOL 5.0 and above only) Linux Users Please Note: To use the current Java client you will need to update to the latest version of Mozilla 1.7.3. Firefox/Mozilla. Using FireFox. Click Here To Set Up The WebEx Event Manager installed before the event Click Here To Set Up . NOTE: This plugin will not install if your browser has high security settings or you do not have administrative rights on your PC.

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