VEChannel Event Profile

ROI Measurements for Remote Support

Join Rebecca Wettemann to review the findings from her recent ROI Evaluation Report on remote support. Learn how WebEx Support Center enables Customer Support Centers and IT Help Desks to increase productivity, reduce costs, and increase customer satisfaction by providing remote access to computers via a Web browser. Support demands continue to increase...88% of support organizations are expected to provide increased levels of supportresolve issues quicker, increase first call resolution, and meet aggressive service level agreements. 55% of support organizations have decreased or flat budgets. How can you meet these support demands? Its time to reevaluate your remote support delivery. Todays remote support solutions enable technical support reps to easily access remote computers, troubleshoot, and resolve issues quicker. What you will learn: Market Overview on Remote Support Key Benefits Companies are Attaining Key Cost Areas to Implement Remote Support Deployment Strategies for IT Help Desks and Customer Support Centers Through attending this web seminar you will learn how companies are experiencing ROI up to 1000% and payback in as little as one month. Giving you the knowledge to champion a compelling ROI for your company! This is one event that you wont want to miss! About the Speaker: Rebecca Wettemann, Vice President of Research Nucleus Research http://www.nucleusresearch.com Founding partner of Nucleus Research, an independent technology research company, Ms. Wettemann is responsible for development and execution of Nucleuss industryleading quantitative research approach. Prior to Nucleus, Ms. Wettemann managed research projects at International Data Corporation (IDC) tracking European messaging, collaboration, knowledge management, and document and content management markets. She has written and presented extensively on the topics of ROI, TCO, collaborative and knowledge technologies, CRM, enterprise applications, and the business impact of technology. Ms. Wettemann is the author of numerous studies analyzing the impact and adaptation of technology, a frequent speaker at user and industry events, and is often quoted by the business and technology press.

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