VEChannel Event Profile

Industry Study on Remote Support

Are you using PC Anywhere, VNC or other peer to peer, legacy remote access tools? If yes, your legacy tool is holding you back from exceeding your customer expectations for remote support. According to a recent survey of 391 companies conducted by ServicesXRG, a webbased remote support technology exceeded expectations up to 100% more than peertopeer technologies. Join us to learn the results of this ServiceXRG industry survey on Remote Support and reallife examples of how leading companies are exceeding customer expectations with nextgeneration remote support applications. In this seminar, we will discuss: Findings from the ServiceXRG survey on Remote Support Differences between legacy, peertopeer tools and next generation webbased remote support applications Examples of companies who moved from legacy remote access tools to the WebEx Remote Support solution to achieve greater customer satisfaction at lower cost. Register today for this FREE session and learn why companies are choosing webbased remote support technologies. All you need to attend is : A 56Kbps Internet connection or better A separate telephone line for the audio Netscape 4.x or Internet Explorer 4.x (AOL users: AOL 5.0 and above only) Linux Users Please Note: To use the current Java client you will need to update to the latest version of Mozilla 1.7.3. Firefox/Mozilla. Using FireFox. Click Here To Set Up The WebEx Event Manager installed before the event Click Here To Set Up . NOTE: This plugin will not install if your browser has high security settings or you do not have administrative rights on your PC.

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