VEChannel Event Profile

Increasing Organic Growth in Retail Finance

Please join Epiphany for an educational Webinar with featured Gartner analyst Gareth Herschel. During this American Marketing Associationhosted event, you will hear how top retail financial services companies are maximizing the value of existing customer relationships to drive new levels of profitability. Todays banking industry which has spent the past decade adapting to consolidation, globalization and new regulatory environments is concentrating on organic growth through crossselling and upselling. At the same time, it is addressing the challenge of customer retention, which represents a major threat across many industries. You will learn how forwardthinking retail financial services companies are using these organic growth strategies to raise customer satisfaction and loyalty, as well as increase their allimportant "share of wallet." You Will Also Learn : How to create robust interaction strategies by injecting business criteria into every customer contact How to obtain and share actionable customer insight at the point of interaction How to generate extraordinary ROI by extending your existing infrastructure All you need to attend is : A 56Kbps Internet connection or better A separate telephone line for the audio or a sound card and speakers Netscape 4.x or Internet Explorer 4.x (AOL users: AOL 5.0 and above only) Linux Users Please Note: To use the current Java client you will need to update to the latest version of Mozilla 1.7.3. Firefox/Mozilla. Using FireFox. Click Here To Set Up The WebEx Event Manager installed before the event Click Here To Set Up . NOTE: This plugin will not install if your browser has high security settings or you do not have administrative rights on your PC.

View This Event