VEChannel Event Profile

Grow Your Business Through Superior Customer Experiences

In todays fiercely competitive marketplace with commoditized products and technology, organizations are refocusing attention back to the unitlevel experience. Success is no longer defined by what you offer, but by how its delivered. In this environment, typical customer experience initiatives will neither provide the growth nor the market differentiation you need to succeed. Benefits of Attending : This web cast will discuss a proven integrated approach that helps you deliver superior customer experiences time after time. The bottom line: a competitive advantage that leads to improved business results. Participants will learn how to: Drive top and bottom line growth through increased customer retention, share of wallet and referrals as a result of a superior customer experience Establish the unitlevel customer experience as a source of competitive advantage Understand what your customers value and how your business performs in these areas Enable your business to continuously improve the customer facing processes most important to your customers, and Motivate your employees to achieve higher levels of performance Who Should Attend Senior Executives and Managers of: Sales Marketing Retail Operations Business Development Human Resources Marketing Research All you need to attend is : A 56Kbps Internet connection or better Computer Speakers for audio Netscape 4.x or Internet Explorer 4.x (AOL users: AOL 5.0 and above only) Linux Users Please Note: To use the current Java client you will need to update to the latest version of Mozilla 1.7.3. Firefox/Mozilla. Using FireFox. Click Here To Set Up The WebEx Event Manager installed before the event Click Here To Set Up . NOTE: This plugin will not install if your browser has high security settings or you do not have administrative rights on your PC.

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