VEChannel Event Profile

Customer Retention and Renewal Strategies

Stop Taking Your Customers for Granted Leverage Your Success with Improved Customer Retention Did you know that the time you spend on customer retention could be your most profitable activity? The cost of keeping a customer is less than the cost of bringing in a new customer. If we arent focused on customer retention, our growth and margins could be at risk. If youve been neglecting this revenue generating task this webcast is for you! In this webcast, Julie Thomas, President and CEO of ValueVision Associates, will show you how to perfect your customer retention skills and process, allowing you to keep more clients and produce more revenue from your existing clients. Based on ValueVision Associates Victory! selfpaced elearning module on Customer Retention and the ValueSelling Framework™, this complimentary onehour training session is packed with useful information. It will show you why customer retention should begin with the very first sales call, how three keys can be used to manage expectations, and what to do if relationships sour. Who Should Attend Salespeople, sales managers, sales executives What Youll Learn: When to begin your customer retention activities The three keys to managing customers expectations How to regain customers trust when expectations havent been met How to keep your customers motivated to buy How Youll Benefit Generate more revenue from existing accounts Sell more in less time Make your job of selling easier

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