VEChannel Event Profile

Are You On A Blind Date With Your Customers?

Online dating services are faced with unique challenges, among them the impact of customer expectations and dating experiences upon brand, customer satisfaction and membership growth. How do the best online dating services successfully manage expectations and experience to improve customer satisfaction? In its latest syndicated research study, Keynote examines what the leading online dating services are doing rightand wrong and how that impacts customer satisfaction and the purchase decisions of prospective customers. In this webinar, well review the findings of the Keynote CE Rankings for Online Dating and sites such as Yahoo! Personals, Match.com and True. Keynotes customer experience management professionals will discuss best practices from across the industry and provide insight into: Why customers are looking for more guidance and information. What services and information customers find most important. How important personality tests and background checks are to customers. How does the online customer experience affect the overall brand. What sites are most successful at converting browsers into customers and why. All you need to attend is : A 56Kbps Internet connection or better Netscape 4.x or Internet Explorer 4.x (AOL users: AOL5.0 and above only) A separate telephone line for the audio or a sound card and speakers for the Internet phone session. The WebEx Event Manager installed before the event at http://amawebcasts.webex.com under " Set Up . NOTE: This plugin will automatically install unless your browser has high security settings. A Windows PC or Apple Mac OS X or higher

View This Event