VEChannel Event Profile

Succeeding in Member Sales eSchool

These sessions are appropriate for any member contact staff, including tellers, MSRs, call center reps, or any other staff having daily member contact. TUITION Registration Fee, Attendee: $795 per person CUNA Council Members receive a $100 discount Class 1: October 10, 2006 Developing Outstanding Member Service Get organized and learn time management skills Understand the key skills for successful member interactions Plan for successful member interactions in person or on the phone Describe and model outstanding member service Class 2: October 24, 2006 Inquiring and Listening for Member Needs Learn how to use open and closeended questions Develop the skill of pressing for specifics Listen and ask questions to uncover member needs Class 3: November 7, 2006 Linking Member Needs to Credit Union Service Link member needs to service Learn how to describe features and outline benefits available Discover how to test for acceptance Class 4: November 21, 2006 Closing Member Sales with Confidence Gain member commitment to agreements reached Discover how to close the sale Learn how to crosssell appropriate products Express appreciation and confidence in the members decision

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