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Collection Regulations

Learn how to avoid violations of federal and state Fair Debt Collection Practices Discuss how to handle consumer disputes on credit and debit cards Adhering to the requirements of the Service Members Civil Relief Act Understand the perils of using pretext calling WHO SHOULD ATTEND This webinar is beneficial to collection staff members for continuing education on collections policies, bankruptcy issues, and regulations affecting your collections efforts. INSTRUCTORS MaryLou Heighes, CUCE has been involved in the credit union movement since 1989. Her areas of expertise involve marketing, collections, general operations, lending, and of course compliance. She is a CUNA Certified Credit Union Compliance Expert and is president of Compliance Plus, Inc. which provides compliance, training, and consulting services to credit unions. Tuition: $219 for the webinar CUNA Council and NACCU members receive a $50 discount. Subscribers to CU360 Online Research & Advice Portal receive a $50 discount.

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