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Cant We All Just Get Along? How to Manage Workplace Conflict

Conflict pervades every aspect of our lives. We cant avoid it, so the best way to address it is by identifying the conflict position taken by others, then applying the three Ds: Defuse, Differentiate, and Determine. This webcast will teach you to: Determine which of five conflict positions you normally resort to first Properly react when faced with hostile and emotional employees Create compromise and winwin solutions Materials Provided Include : Attendees will receive an extract (pdf file) from Malcolm Munros widely acclaimed book, From Cave to Cubicle: A Practical Guide to Organizational Behavior . Heres what David G. Pugh, PhD and CoAuthor of "Winning Behavior: What the Smartest, Most Successful Companies Do Differently" says of C2C: "This is a Must Read for Every Manager!" Attendees also will receive a link to a trailer providing a snapshot of the forthcoming webcast series. Presenter Malcolm O. Munro President, ETP Consulting Author: From Cave to Cubicle: A Practical Guide to Organizational Behavior Malcolm Munro is President and Founder of ETP Consulting. He is an experienced trainer, facilitator, and Organizational Development practitioner who has worked with hundreds of managers in various levels and stages of development. He holds a Bachelor of Science degree in Health Care Management from Southern Illinois University and a Master of Arts degree in Organizational Leadership from Chapman University. He is a licensed practitioner of the Apter Motivational Styles Profile, and is a qualified facilitator of the MyersBriggs Type IndicatorR, the Strength Deployment Inventory (SDI), and FIRO(tm) Element B.(tm). Cant Attend The Live Version? No problem! Order now and you can view the exact same presentation as many times as you like up to May 5, 2005!

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