VEChannel Event Profile

The ROI of Employee Self Service: A Case Study in Benefits Enrollment

Human Resource departments around the world are weighed down by cumbersome administrative processes, especially during benefits enrollment time. Such processes can be timeconsuming and frustrating, but most importantly, they can require an expensive army of employees to handle the work and significant costs to produce paper based communications and forms. Selfservice can significantly help alleviate this problem and allow for a considerable amount of savings in the department. In fact, some companies, such as Maytag, have seen an ROI from self service of more than 100% in less than a year. During this online learning seminar, you will learn: About the real ROI of employee self service How to avoid having your HR department or call center answer the same questions several times each day What features of a self service system are necessary to generate the fastest ROI What we need to consider before making a decision about self service Things that could make implementation smoother Review a case study of Maytag and how they generated substantial ROI Review the dos and donts of self service implementation

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