VEChannel Event Profile

Maximizing "Customer Service" In The Payroll Department

Payroll departments are unique in the way they must juggle customer service with a barrage of federal and state rules and regulations. Mastering the intricate balance of customer service and compliance in the fastpaced world of the payroll department should be high among your departments performance objectives. By establishing a strong and comprehensive customer service policy, your payroll staff can conserve valuable time and resources when they are dealing with employee requests, answering phone or email messages, staffing the employee service counter, and getting the paychecks out on time! This webcast can help you achieve that goal. Join renowned payroll expert Vicki M. Lambert, CPP in this exciting webcast and learn: How to establish and communicate payroll department service standards Employee selfservice centers are they good customer service? Compliance versus customer service Is it okay to say "no"? How to get other departments to help payroll meet its deadlines and provide customer service Tips for maintaining customer service during peak payroll department periods Strategies for calming the irate customer Tips for rebounding when your customer service fails How to choose the best service delivery method for your message. Should you email it, voice mail it, snail mail it, or post it? Tactics to help you assess the customer service skills of your staff How to manage customer expectations And as an added bonus, get the answers to your toughest customer service questions in the Q & A session at the end of the webcast! Dont miss this opportunity to establish or improve that all important customer service policy. Enroll today! About Your Speaker Vicki M. Lambert is the President of Lambert and Associates, a payroll consulting firm. In business since 1989, the firm is a leader in providing employers with payroll consulting, research and education. Ms. Lambert has a Bachelors degree, Magna Cum Laude in Personal Management, and is a Certified Payroll Professional (CPP) with over 28 years of multistate payroll experience. Ms. Lambert has lectured extensively throughout the United States on payroll administration and compliance issues for clients that have included ADP, CCH Incorporated, Ceridian Employer Services, and others. She is a former board of advisor member for the CCH, Incorporated "Payroll Management Guide", and has authored, coauthored, or edited numerous payroll publications, and newsletters. Ms. Lambert also conducts inhouse training programs for such clients as Fox Studios, County of Riverside, Sun Microsystems, and others.

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