VEChannel Event Profile

Managing Workplace Conflict: Avoid Lawsuits and Boost Performance

Workplace conflict is perhaps the largest reducible cost in organizations today – and the least recognized. No organization has a budget for workplace conflict, but every organization spends a staggering amount of money on it – money thats nested in the salary budget (for time wasted in preventable conflict), in the recruiting budget (for the increased turnover caused by fedup employees who leave), and in seven additional cost factors. These nine factors do not include litigation – once attorneys get involved, costs skyrocket. Participants in this conference will learn how to use a remarkably simple – and remarkably effective – communication tool called "Managerial Mediation." This tool will empower participants to: Resolve conflict early in its lifecycle, allowing your company to avoid its escalating costs and the inevitable drag on productivity that conflict causes. Resolve daily disputes in a way that produces voluntary cooperation between employees, the lifeblood of productive workplaces. Our speaker, Dr. Dan Dana, will answer questions such as: When should Managerial Mediation be used, and when should it not be used? When should a Human Resources representative be included in the process? How can a conflict be resolved between a bosssubordinate pair? What should a manager do when a conflict between employees involves deeply held personal values, such as religious differences? When should a manager take direct action to resolve and conflict, and when should a "watchful waiting" approach be taken? How can I help employees negotiate agreements that last? Why do employees get into arguments about seemingly petty issues? How should the issue statement be formulated so it is resolvable? Presenter "Conflict Doctor" Dan Dana, is one of a small handful of authentic pioneers in the field of workplace conflict management. He is the originator of Managerial Mediation and the equally practical Self Mediation, which put the tools of the professional mediator into the hands of every manager and employee. A practicing workplace mediator for over thirty years, Dr. Dana is the author of two classic books in the field: Managing Differences: How to Build Better Relationships at Work and Home (published worldwide in six languages) and Conflict Resolution: Mediation Tools for Everyday Worklife (a leading title in McGrawHills Briefcase Books series). Founder of the Mediation Training Institute International, Dr. Dana has served on the faculty of several universities, including Syracuse and the University of Hartford, and has been an invited lecturer at institutions on six continents. He literally "wrote the book" on workplace conflict management.

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