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Industry Survey Remote Support Best Practices and Benefits
Learn about the new breed of remote support that is rapidly being adopted by Support Centers. David Kay, DB Kay & Associates, will share his findings from the recently completed industry survey. Davids research included speaking with a variety of companies including Cognos, Epicor, and Agilent to understand how they have integrated remote support into their customer support offerings enabling them to reduce support costs and increase customer satisfaction. Following is a sampling of the comment...
EVENT TYPE: WebinarsCATEGORY:Industry Survey: Remote Support Best Practices and Benefits
A new breed of remote support is rapidly being adopted by Support Centers. David Kay, DB Kay & Associates, will share his findings from the recently completed industry survey Show, Dont Tell Remote Support Best Practices and Benefits. Davids research included speaking with a variety of companies including Cognos, Epicor, and Agilent to understand how they have integrated remote support into their customer support offerings enabling them to reduce support costs and increase customer satisfactio...
EVENT TYPE: WebinarsCATEGORY:Internal Fraud At Your Credit Union
Identify areas of risk, including misuse or theft, breach of internal controls, embezzlement, kiting, or loan fraud Review internal policies and operating procedures to ensure a comprehensive system of controls Discuss case studies of recent fraud investigations WHO SHOULD ATTEND This webinar is beneficial to credit union security officers, managers and others responsible for security and/or fraud investigations at your credit union. INSTRUCTORS Jim Rechel is president of The Rechel Group Inc., ...
EVENT TYPE: WebinarsCATEGORY: Banking/Finance/Investing/AccountingLead Your Growing Business to Success
The leadership skills needed to launch a business are not necessarily the same skills required to lead a company to — and through — high growth. — Mike Laddin, President, LeaderPoint It will take me much longer to explain the process than to just do it myself. Its my business, so I should know how to do everybodys job. I think its important that I be involved in all the hiring and firing decisions. Chances are, if youve ever uttered even one of those phrases, youre keeping your...
EVENT TYPE: WebinarsCATEGORY: Human ResourcesLeveraging Loyalty: How Intelligent Marketing Powers Results
Existing customers often represent a companys highest value asset. As outbound customer acquisition becomes increasingly regulated, costly, and less effective, customer loyalty is even more important. Over time, loyal customers tend to be more profitable because they spend more, cost less to serve, refer their friends, and are less pricesensitive. Join the American Marketing Association, Borders Group and Epiphany for this live interactive event to see how your organization can enhance the longt...
EVENT TYPE: WebinarsCATEGORY:Mastering the Art and Science of Segmentation
WebSmart marketers know that segmentation is the secret to retaining more customers. Different customer segments have different objectives, preferences and purchasing behavior. Your Web site is a goldmine of information about your different customer and visitor segments. Through the use of web analytics, you can uncover the most valuable customer segments, analyze their specific interests and then deliver target campaigns to ignite repeat business. Join Brent Hieggelke, Vice President of Marketi...
EVENT TYPE: WebinarsCATEGORY:Medicare SetAside Webinar Series
NAMSAP is the only nonprofit association exclusively addressing the issues and challenges of the Medicare Secondary Payer Statute and its impact on workers compensation and liability settlements. Through the voluntary efforts of our members, NAMSAP is a forum for the exchange of ideas and is a leading resource for information and news in this constantly evolving area of practice. The collective knowledge of our members and NAMSAPs resources will provide you with the ingredients essential to your...
EVENT TYPE: WebinarsCATEGORY: Education & AcademiaMplanet™ is Coming
On November 29 December 1, 2006, the American Marketing Association will launch Mplanet™ at the Walt Disney World Dolphin Resort in Orlando, Florida. This industrywide event will be the catalyst for bringing together the marketing community for unparalleled discovery of fresh insights and new learning in the changing world of marketing. Top CEOs, CMOs and marketing luminaries will address the most pressing challenges facing marketing leaders and their organizations. Mplanet™ was created by the ...
EVENT TYPE: WebinarsCATEGORY:National Agriculture Day Webinar
This year, the Agriculture Council of America will again host the National Agriculture Day Luncheon on Thursday, March 16 from 12:30 p.m. to 2:00 p.m. in the ballroom of the National Press Club in Washington, DC. Our keynote speaker for the luncheon will be Senator Saxby Chambliss (RGA), Chairman, Senate Committee on Agriculture, Nutrition & Forestry. MCs for the event will be Orion Samuelson, WGN Radio/RFDTV and former Secretary of Agriculture, John Block. The luncheon is hosted by Ag Day Partn...
EVENT TYPE: WebinarsCATEGORY: Agriculture & FarmingOnline Communities: A Quantitative Window Into Your Target Consumers
Consumers access the Web for information at critical, decisionrelated moments of truth whether the topic is cleaning products, cars, or an illness. By building online communities around the subjects that interest your target consumers, you can engage them for research at critical junctures and harvest insights on a onetime or ongoing basis. Knowledge Networks and the American Marketing Association invite you to learn how you can leverage the communities model to: Assess early stage new product ...
EVENT TYPE: WebinarsCATEGORY:Our Partners
