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Privacy and the Workplace: Monitoring and Testing Employees Legally
Monitoring employee email and Internet use...Searching employee workspaces...Applicant background checks...Drug and alcohol testing... Lie detector tests...Medical testing and medical records... When it comes to privacy issues, workplace monitoring, and testing employees, one wrong move can leave you and your company with a serious legal headache. But you can avoid the traps for the unwary if you know the right moves. Join us for this 90minute audio conference; theres no quicker, easier way to ...
EVENT TYPE: WebinarsCATEGORY: Human ResourcesProblems and Issues
The Bottom Line of Creating Opportunities How do sales reps get the buyers attention and create the need for their solution? Every organization has unresolved yet important business issues. They are all related to the overall objectives of increasing revenue, increasing profits, increasing market share, and improving cash flow. In this one hour complimentary webcast, Julie Thomas, President and CEO of ValueVision Associates, will focus on the theory and the process to create need for our solutio...
EVENT TYPE: WebinarsCATEGORY:Prosper from Change
From the worlds #1 bestselling business author of Who Moved My Cheese? and The One Minute Manager , comes new ideas about dealing with increasing change. Craig Christensen, CoFounder and Senior Partner discusses how individuals in organizations are under fire from increasing change. He walks through what they can do to prepare for change, gain the skills to help them, and succeed at making a specific change happen faster and with less stress. All you need to attend is : A 56Kbps Internet connec...
EVENT TYPE: WebinarsCATEGORY:Putting the Voice of the Customer to Work
Many organizations regularly conduct customer satisfaction surveys, mystery shopping, and/or other methods to ensure that the voice of the customer (VOC) is captured and disseminated. Some companies often devote an inordinate amount of time and effort to these methods, while at least as much(if not more) attention should be given to using these data to drive organizational improvement and to achieve desired business results. This is where most organizations come up short. Benefits of Attending :...
EVENT TYPE: WebinarsCATEGORY:Reaching Your Reps NOW With Interactive Online Presentations
Do your Product Road shows take too long, cost too much, and yield too little? Are your competitors adopting new technologies faster than you are? Do you wish you could get the latest sales training out to the reps faster? Come join us for a free web seminar and learn how reaching reps with interactive online presentations can allow you to: Get the word out quickly on new products and promotions Engage more reps, more efficiently, right from your desk Motivate reps with compelling multimedia pre...
EVENT TYPE: WebinarsCATEGORY:Reduce Support Costs & Increase Customer Satisfaction
Question: What did Lawson Software do when they were faced with an inefficient and timeconsuming technical support process? Answer: They selected WebEx Support Center. Results: 141,466 completed support results Resolved 25% reduction in Average Handle Time Resolved $600,000 annual savings Realized 700% ROI ? WebEx Support Center Come learn how your company can realize increased productivity, reduced support costs, and increased customer satisfaction. This case study will give you the information...
EVENT TYPE: WebinarsCATEGORY:Reduce Your Discounts Sell Value Not Price
During this webcast, Julie Thomas, President and CEO of ValueVision Associates, will lay out how to sell value not price. Uncovering your customers and prospects view of value is a critical skill required to reduce or eliminate your need to discount. Value is customer specific and is relative to each of your prospects. Using the ValueSelling Framework™, Julie will illustrate how a pragmatic sales process and systematic approach can be used to help the customer identify what they value and the sa...
EVENT TYPE: WebinarsCATEGORY:Remote Support for Financial Services
Jack Henry & Associates (JHA) knows all about supporting financial services institutions. As the leading provider of technology solutions for a wide range of financial institutions, Jack Henry has set itself apart from the competition by striving to achieve the highest level of customer service. When Jack Henrys customer support team and IT helpdesk team needed to better support its 5,900 financial services customers and JHAs 3,000 employees remotely, they turned to WebEx for a web based remote ...
EVENT TYPE: WebinarsCATEGORY:Resolving Employee Disputes: Supervisors Are the Frontline
When disputes flare up in your workplace, your supervisors need to take swift, effective, legallyappropriate action. Are you CERTAIN they can do this? Do they fully understand the latest, most cuttingedge ways to resolve disputes . . .so they dont damage morale or create legal troubles? This crucial audio conference will reveal nine specific ways supervisors can handle employee disputes, while making your organization a better, more productive place to work. Invite your supervisors to listen wit...
EVENT TYPE: WebinarsCATEGORY: Human ResourcesRevolutionize Your Customers Experience with RealTime Analytics
In a word, customer experience management (CEM) is challenging. Business managers are challenged to balance the activities and goals of departments that ultimately compete for customer attention. At the same time, IT staffs face the challenges associated with creating the infrastructure that will enable a seamless customer experience. Both are daunting tasks. These are your challenges. To achieve CEM success, you need to define your CEM performance goals within your customer interactions and pro...
EVENT TYPE: WebinarsCATEGORY:Our Partners
