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Prosper from Change
From the worlds #1 bestselling business author of Who Moved My Cheese? and The One Minute Manager , comes new ideas about dealing with increasing change. Craig Christensen, CoFounder and Senior Partner discusses how individuals in organizations are under fire from increasing change. He walks through what they can do to prepare for change, gain the skills to help them, and succeed at making a specific change happen faster and with less stress. All you need to attend is : A 56Kbps Internet connec...
EVENT TYPE: WebinarsCATEGORY:Putting the Voice of the Customer to Work
Many organizations regularly conduct customer satisfaction surveys, mystery shopping, and/or other methods to ensure that the voice of the customer (VOC) is captured and disseminated. Some companies often devote an inordinate amount of time and effort to these methods, while at least as much(if not more) attention should be given to using these data to drive organizational improvement and to achieve desired business results. This is where most organizations come up short. Benefits of Attending :...
EVENT TYPE: WebinarsCATEGORY:Reaching Your Reps NOW With Interactive Online Presentations
Do your Product Road shows take too long, cost too much, and yield too little? Are your competitors adopting new technologies faster than you are? Do you wish you could get the latest sales training out to the reps faster? Come join us for a free web seminar and learn how reaching reps with interactive online presentations can allow you to: Get the word out quickly on new products and promotions Engage more reps, more efficiently, right from your desk Motivate reps with compelling multimedia pre...
EVENT TYPE: WebinarsCATEGORY:Reduce Support Costs & Increase Customer Satisfaction
Question: What did Lawson Software do when they were faced with an inefficient and timeconsuming technical support process? Answer: They selected WebEx Support Center. Results: 141,466 completed support results Resolved 25% reduction in Average Handle Time Resolved $600,000 annual savings Realized 700% ROI ? WebEx Support Center Come learn how your company can realize increased productivity, reduced support costs, and increased customer satisfaction. This case study will give you the information...
EVENT TYPE: WebinarsCATEGORY:Reduce Your Discounts Sell Value Not Price
During this webcast, Julie Thomas, President and CEO of ValueVision Associates, will lay out how to sell value not price. Uncovering your customers and prospects view of value is a critical skill required to reduce or eliminate your need to discount. Value is customer specific and is relative to each of your prospects. Using the ValueSelling Framework™, Julie will illustrate how a pragmatic sales process and systematic approach can be used to help the customer identify what they value and the sa...
EVENT TYPE: WebinarsCATEGORY:Remote Support for Financial Services
Jack Henry & Associates (JHA) knows all about supporting financial services institutions. As the leading provider of technology solutions for a wide range of financial institutions, Jack Henry has set itself apart from the competition by striving to achieve the highest level of customer service. When Jack Henrys customer support team and IT helpdesk team needed to better support its 5,900 financial services customers and JHAs 3,000 employees remotely, they turned to WebEx for a web based remote ...
EVENT TYPE: WebinarsCATEGORY:Revolutionize Your Customers Experience with RealTime Analytics
In a word, customer experience management (CEM) is challenging. Business managers are challenged to balance the activities and goals of departments that ultimately compete for customer attention. At the same time, IT staffs face the challenges associated with creating the infrastructure that will enable a seamless customer experience. Both are daunting tasks. These are your challenges. To achieve CEM success, you need to define your CEM performance goals within your customer interactions and pro...
EVENT TYPE: WebinarsCATEGORY:Rush of Adrenalin Mind of a Winning Sales Executive
Spend a highlycharged 60 minutes with two top business leaders and be part of an inside discussion on how to build winning sales teams and whether companies should invest in hiring super achievers or developing their teams to become super achievers. In this session, moderated by Razi Imam, CEO, SalesGene Corporation, we are honored to have: Gerhard Gschwandtner Publisher and Founder of Selling Power, the leading sales management magazine with a circulation of 160,000 subscribers in 67 countries...
EVENT TYPE: WebinarsCATEGORY:Sales Acceleration and Revenue Growth via Online Selling
The success and simplicity of online sales calls has changed the way many sales teams do business, accelerating sales cycles and driving revenues across a broad range of industries. Join us for this free web seminar, and hear how salesforce.com leverages online selling to improve their sales process. Chris Mahl, salesforce.coms VP of Sales, will discuss how online sales calls can help you: Accelerate sales cycles Increase revenues Keep prospects engaged Improve sales rep productivity Reduce sell...
EVENT TYPE: WebinarsCATEGORY:Sales Effectiveness: Key Findings on the State of the Marketplace
Now reflecting changes in the marketplacehow companies buy and new ways to leverage Internet technology to sellCSO Insights is just completing its first ever Inside Sales (Call Center)Effectiveness research project. CSO Insights has been reporting on their sales effectiveness research for more than 12 years. Over the past several years, companies have increasingly turned to inside sales to generate and qualify leads, do demos, close sales and much more. For this research project, CSO Insights in...
EVENT TYPE: WebinarsCATEGORY:Our Partners
